This Privacy Policy explains how FOCI collects, uses, stores, and protects personal information obtained through the use of the FOCI website and services. By accessing or using the website, placing an order, or interacting with FOCI in any manner, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. This policy applies to customers within Nigeria and to customers located in other West African countries, including Francophone regions, who access or use the FOCI platform.

FOCI collects personal information that is necessary to provide ecommerce services, fulfil orders, process payments, arrange delivery, and provide customer support. This information may include names, contact details, delivery addresses, email addresses, phone numbers, order history, and payment confirmation data. Payment information is processed securely by third party payment service providers and FOCI does not store full card or banking details.

Personal data is collected directly from customers when they create an account, place an order, subscribe to communications, contact customer support, or interact with the website. Certain technical information such as IP addresses, browser type, device information, and usage data may be collected automatically to improve website performance, security, and user experience.

FOCI uses personal information solely for legitimate business purposes, including order processing, delivery coordination, customer communication, service improvement, fraud prevention, compliance with legal obligations, and where consent has been given, marketing communications. Marketing messages may be sent electronically and customers may opt out at any time.

Personal data may be shared with trusted third party service providers strictly for the purpose of operating the ecommerce platform. These may include payment processors, logistics partners, customer support tools, and technology service providers. Such third parties are required to handle personal data securely and only in accordance with applicable data protection laws.

FOCI takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. While reasonable security measures are in place, no method of transmission over the internet or electronic storage is completely secure and FOCI cannot guarantee absolute security.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal or regulatory requirements, resolve disputes, and enforce agreements. Once no longer required, data is securely deleted or anonymised.

Customers have the right to access, correct, update, or request deletion of their personal information, subject to legal and contractual obligations. Requests relating to personal data may be made through the contact details provided on the FOCI website. Where required, identity verification may be requested before fulfilling such requests.

FOCI processes personal data in compliance with the Nigeria Data Protection Regulation and applicable data protection laws within West Africa. Where personal data is transferred outside the customer’s country of residence, FOCI ensures that appropriate safeguards are in place to protect such data in accordance with legal requirements.

This Privacy Policy may be updated from time to time to reflect changes in legal obligations, business operations, or technology. Any updates will be published on the website and continued use of the platform constitutes acceptance of the revised policy.

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria and any disputes arising from data protection matters shall be subject to the jurisdiction of Nigerian courts.